The Retainer.
Running a firm like a business.
Field notes on intake, follow-up and the business side of a small law firm. Written by a practicing attorney who has run an intake desk, for the people who run theirs.
Latest posts
Hidden Costs of Piecing Together Intake Tools
An answering service, a CRM, a texting app and a scheduler can each look cheap. Together, they cost more than the invoices show. Here's where it goes.
AI Receptionist vs. Human Receptionist: Cost Comparison
Salary is only part of what a receptionist costs. An honest side-by-side of human and AI phone coverage for small law firms, with example math.
Legal Intake Software Pricing Guide
Per seat, per minute, per call or flat. How legal intake software is priced, what to ask before you sign and where the surprise costs hide.
Per-User vs. Flat Pricing for Legal CRMs
Per-seat CRM pricing looks cheap until you add the people who actually handle intake. Here's how to compare pricing models honestly.
What a Missed Call Costs a Law Firm
A missed call looks free. It isn't. Here's simple math, with your own numbers, to see what unanswered calls cost your firm each year.
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